E H S Architectural Ltd

★★★★★

“Was a completely enjoyable experience from start to finish. The range was enormous with a brilliant show room upstairs. The staff member that served me was hugely knowledgeable and helped me with everything I needed.”

★★★★★

“Initially a very positive experience, will friendly staff, competitive prices, and an abundantly stocked showroom. We ordered seventeen doors, including fittings, which were delivered in three different deliveries due to a delay from the manufacturer sending out the stock, which was fine. Everything went smoothly until we received our final delivery. The doors had been stored awaiting the joiner to fit them. On removing the packaging, one door had a large indent on one of the panels, and a further door had significant damage to the edge which would prevent it from sitting flush in the doorframe. I contacted EHS Architectural Ltd to inform them of the damage, however their customer service was far removed from our initial experience. I was informed that the doors must be checked within three days of receipt, otherwise they cannot be returned or replaced. There is a note on them stating this, however this was never verbally communicated. It would have been impossible to unpack our initially delivery of fifteen doors to inspect them, due to a space perspective and fear of exposing them which could possibly result in damage. I was assured from EHS Architectural Ltd that they inspect the doors on receipt from the door manufacturer, and that they can tell if they are damaged by inspecting the packaging (which in my opinion cannot completely exclude damage), and informed me, "To the best of our knowledge the goods were delivered to you in perfect condition". I asked for a paper trail of the inspections that took place, and after repeatedly asking, I was eventually told that there was no paper trail, which makes me assume that no checks took place. EHS Architectural Ltd advised that I could glue and clamp the damaged door edge and sent my a link to a YouTube video. What initially was a pleasant customer experience, has descended into poor (and at times insulting) customer service, with inadequate (unconfirmed) checks of product quality. Were I to spend £3000+ again on doors, I would certainly take my custom elsewhere.”

★★★★★

“EHS are a superb business. I needed lots of different hardware, not only did I get exactly what I was looking for, their prices matched or were lower than online prices. I've also noticed that they stock high quality items, so I buy with confidence. EHS have a website and a shop so I could order online and collect from the shop, which I like because if I don't like a part for any reason I don't have the inconvenience of having to return it by mail. The man in the shop is really friendly and knowledgeable. When I mentioned that EHS have parts that were difficult to find elsewhere he told me that EHS have 3,000 parts in stock and 15,000 parts online. It's a veritable Aladdin's cave! I emailed some questions to the shop and the owner promptly replied, and very helpfully had contacted a manufacturer to provide me with more information. I don't think you could get a better service than this shop provides. I'm really grateful that this business is in my city and I encourage you to support your local business.”