Shoe Repair

★★★★★

“TL/DR: shoes were not resoled appropriately and when asked why, the man working was extremely confrontational and claimed we were lying about what we agreed to. We got some walking boots resoled here and we found the resoling completely inappropriate for the purpose of the shoe and the attitude of the shop owner aggressive and confrontational. When going in, we were shown a full sole that had appropriate tread for a walking boot, and were told that this would be the sole that was used on the shoes. When the shoes were picked up, we found that this was not the sole that had been used, and in fact only the front half of the shoe had any tread, with the heel being completely smooth. When asked why this had been done instead of what was originally agreed, the man claimed that he had explained that he didn’t have a full sole available for walking boots so he would put an appropriate sole on the front and a flat sole on the back. This is a lie, as when the shoes were brought in we had spoken to a different man who did not say anything remotely related to this and simply said that the resoling might affect the gate when walking, which is expected. We were told we would have to pay an additional £45 to get the correct sole on the heel of the shoes. Additionally, the quality of the resoling was not good. A significant gash had been cut into the sole of one of the shoes and had not been repaired. We will now have to pay to get the shoes resoled again, as the lack of tread means they are incredibly slippy.”