DHL Express Service Point (Ryman Shandwick Place)

★★★★★

“Had the best customer experience today, the lady was very helpful answering my questions and helping me with the process. This lady was amazingly knowledgeable and very helpful she deserves a 5⭐️. Made all process easy this was my first time sending a package and I will back again. Thank you ☺️”

★★★★★

“I was not properly explained to how waybills are be sent to and extra charges,their service there is very poor. I will like to get my parcel back to Edinburgh because i never plan for any extra charges that will occur. Thanks.”

★★★★★

“On 18.09m, we delivered the shipment to the DHL website's designated point. The website states that shipments delivered before 4pm leave on the same day. The system indicated a delivery date of 23.09. Please be advised that as of 22.09.2025, the system has confirmed that the shipment remains in the city of departure. We contacted the support service (chat) and they told us to find out if the drop-off point had sent the item. They did not offer an apology, but rather instructed us to conduct our own investigation. We are not DHL employees and therefore should not be looking for shipments that have already been picked up by employees. It came to light that the shipment had not yet been handed over for dispatch. We had to collect our parcel urgently. Unfortunately, an apology was not forthcoming. This is a substandard service. Whenever a parcel is accepted by the company, a commitment is made to deliver it within a specified timeframe. However, the company has been found to be negligent in fulfilling its obligations, leaving customers to search for their parcels themselves. This is not a viable proposition.”