Winstons Doggy Day Care Leith

★★★★★

“My 1 year old Frenchie LOVES going to Winstons, she doesn’t know her favourite words like “walk” or “cheese” but when i say “you’re going to Winston’s today” her ears twitch 😁 she practically pulls me to the door at drop off. Staff are so friendly, caring, and give me a little debrief of her day when i collect her, but also you can follow their instagram stories to see them interacting. Additional adds ons like walks and grooming are a nice feature.”

★★★★★

“Highly recommend Winstons! My wee sausage dog had a fun time playing and making new friends, perfect for socialising a puppy too. Sasha immediately put me at ease - it's reassuring that he's being well looked after by someone who knows the breed and cares about their wellbeing. Updates are so reassuring, and the social media videos are great to see what they've been up to and so adorable. This has been a great decision for my dog - and peace of mind for me.”

★★★★★

“Our cocker spaniel Charlie had his trial visit when he was less than one year old. He was accepted and visited dozens of times for nearly three years. He enjoyed himself there and the feedback we got from the helpful staff was great. We enjoyed watching him play with the other dogs on their Instagram account feed. Then out of the blue, Megan, who happens to be the owner’s wife, texted me at work stating that Charlie was being dismissed and that day would be his last day. After nearly three years, she decided that he had too much energy! I was contacted whilst busy at work as if it was some kind of emergency when it clearly wasn’t. We found her more detailed explanations to be patronising and disingenuous. She also didn’t realise that he was booked in for the following day and that we had paid for the ‘season ticket’ ten-visit deal. We were kept hanging on for about three hours before Megan and her husband decided to honour the booking for the following day. It obviously would have been very difficult to get other cover at such short notice. I then had to chase up several times before the refund we were due was processed. Megan tried to make out that it was a team decision to dismiss Charlie but I simply don’t believe this. Another member of staff was clearly dismayed and mortified by what had happened and all other staff members we had spoken to previously only had positive things to say about our dog. It seems however that Megan took a dislike to him. The other doggy daycare places she recommended are miles away on the other side of town and are not practical for days when we are both working. Had it not been for this extremely disappointing way things have ended, I would have awarded 4 or 5 stars however because of Megan (and her husband backing her up), I can only award 2. The Right of Reply will no doubt state that it ‘was in Charlie’s best interests’ that she took this action however we do not accept this. The way things were handled was abysmal and very unprofessional.”