McKenzie & Millar, Co-op Funeralcare

★★★★★

“Jasper provided an excellent, thorough and professional service. Despite my having to arrange my Mum's funeral long-distance by phone and email, I always felt I was in completely safe hands and that Mum was cared for with respect and dignity. Jasper helped with lots of little details, questions and extra information, and when I finally got to see Mum just before the funeral, welcomed me with compassion and kindness. I would definitely recommend McKenzie & Millar to anyone planning a funeral.”

★★★★★

“The bads were so bad that I have to give it 1 star. The first big problem was how long they left my family and I waiting in a care home beside my mums body before they collected it. 6 hours. When the team arrived to take the body they told me “if we’d known you were waiting we’d have come earlier”. I phoned their leith office every 30 mins to get updates and was assured they wouldn’t be long. This was a really difficult situation for my family to be put in - completely unnecessarily. I complained about this, received an apology and got some money off the cost of the funeral. Then, I arranged for the grave stone to be inscribed with my mums name. From when we handed over the documentation to having the work done was 5 MONTHS! That’s 5 months of people grieving at the grave without any inscription. 5 months of people not being sure if they were at the correct grave… I was told that there was a cyber attack which slowed things down, fine, but latterly I was told it would be done then radio silence followed by me chasing again and again for updates and being let down every time. Zero attempt to keep me updated throughout. 0/10 for communication. The people seem nice but they obviously have little control over things so I absolutely would not recommend this place. Save yourself grief and chasing up and go somewhere else.”

★★★★★

“I found myself in the unfortunate position of having to organise my brother’s funeral on my own with no previous experience. I found them to be very helpful and kept me supplied with all the relevant information from the moment I stepped through the door to the service itself.”