Furniture Village - Edinburgh

★★★★★

“We bought a wardrobe in 3 of September 2025, we paid £1800 cash!!! We waited 2 months for delivery, after delivery we realised that there is many issues on the wardrobe and some parts are missing, assemblers are said some things wrong it shouldn’t be like this, for fix the issues wardrobe parts are need to change and they gone. Since 7 weeks we are trying to fix the issues or return the wardrobe but nobody don’t care!!!! We went to store to talk with manager about this, but they are sending us to customer service line!!!! What a waste service! Our money is gone for nothing! They are just saying send a e mail, many times we sended e mails but they don’t care!!!!!!!!! They don’t follow the responsibility of the business!!! Customer service line is completely rubbish!!! They are saying we will contact you but never they don’t!! Stores manager is said we will do our best for you but they don’t!!!!!!!! That’s enough!!!!!! ENOUGH!!!! ENOUGH!!!!!!!! We will file a complaint with the Ministry of Trade!!! We will report to citizens advice consumer service!!! We will apply to court!!! Now you are kidding with us! You are asking for the order number and another informations?! 697203438 order number! If you check your emails then you will get another all informations! You are the worst furniture brand in the UK and you also have the worst customer service representatives.!!!!”

★★★★★

“Was looking for a sofa for my elderly mother. Andrew was great very professional and knowledgeable. I really appreciated the fact that he interacted with my mum as she was the customer rather than just speak to my husband and I. Great customer service. Thanks”

★★★★★

“Ordered two 2 seater settee’s in November, got a phone call less than a week ago to arrange delivery. The 2 lads, Andy & Kieran arrived about 9.30 am, showed them where the settee’s to go, not a problem to them, put everything together, checked everything was as should be, tidying up as they went. Excellent service.”