The Wind Section

★★★★★

“I spoke to Malcolm whom I believe to be the owner. I’m a clarinet player who knows very little about flutes. His knowledge and advice was excellent and the instrument arrived less than 24 hours after purchase. Excellent service and shop. Would definitely use them again.”

★★★★★

“Quite disappointed with a phone call conversation I had regarding a flute I was looking to get more information about. I grew up playing brass instruments and at some point acquired a flute, never took the time to learn it and have decided to sell it on. I phoned to ask about bringing it in to have a look at, not necessarily sell it to this business, but to get a better idea of what kind of flute it is, what who would it be suited for and the quality. When they answered the phone, it first felt very brusque, and when they asked for more information regarding the instrument (despite my saying I don’t have any knowledge about flutes and never learned, was just doing a clear out) I heard a laugh and was told ‘no, no we wouldn’t buy one of those’. Gumtree was the suggestion for selling (exactly what I was going to do) before very quickly trying get off the phone. Didn’t feel very welcoming or helpful, quite disappointed given how well reviewed this place is. Safe to say I won’t be getting in touch again.”

★★★★★

“Bought a new Yamaha clarinet from them purely due to the great customer service I received from them earlier in the year with my old clarinet. The new clarinet is fantastic as well. Thank you”