Chisholm Hunter

★★★★★

“Fantastic experience with Lorainne at Chisolm Hunter. I was looking for diamond earrings but wasn’t sure on a style and she was patient and extremely helpful. She showed me a variety of styles and made various recommendations. Also offered me a glass of bubbly whilst I was looking. All in all a lovely shopping experience and fantastic customer service.”

★★★★★

“I am extremely disappointed with the service I’ve received from this shop. When I first collected my engagement ring, they made a mistake that ended up delaying my engagement. As an apology, they promised to provide a voucher for me and my partner to use at any restaurant of our choice. That was back in October 2024!! Since then, I have gone into the shop five or six times, as well as phoned and messaged repeatedly, asking about the voucher I was promised. Every single time, they take my details again, tell me it will be sorted, and assure me they’ll contact me the next day. They never do. I still haven’t received anything. The lack of communication and follow through has been incredibly frustrating and honestly shocking. The original mistake was bad enough, but the way this situation has been handled feels careless and dismissive. At this point, it seems like they’ve made promises they have no intention of keeping. I would strongly advise others to be cautious and consider this experience before choosing to purchase from here.”

★★★★★

“We visited Chisholm Hunter at The Gyle Shopping Centre, Edinburgh in June to look for something special for our Golden Wedding Anniversary. At the time we did not know what, but on looking in the window displays we saw a nice little diamond ring. We went in and were met by Alina, a lovely person to talk too. She assisted by showing us a few different rings and we eventually picked the one in picture attached for my wife. Unfortunately the size was wrong , but Alina suggested getting one made like it, so went for this option and 8 weeks later we were told it was ready for collection. When we picked the ring for my wife, Alina asked if I was getting one too, at first having never thought about it , I decided that might be a nice thing to do. Just like exchanging Wedding rings again but 50 years on. Alina suggested a few and asked if I would like to try on a Celtic style ring, low and behold it was perfect, so again as the size was not in stock it was ordered again. Today we went and collected the rings, and Alina was there to greet us , they both fitted perfectly, look amazing and we are delighted with our rings. Can we say Alina was perfect in the way she looked after us and kept in touch with us. She was kind, very helpful, courteous and professional in her sales approach. She spent a lot of time explaining in detail information about different types of rings and how look after them. She is a lovely person to talk too and is a real asset to Chisholm Hunter and we wish her every success in the future.”