Douglas Park MINI Edinburgh

★★★★★

“I have had 4 minis over the last 15 years always bought brand new however I was hospitalised for approximately 19 months and through one thing and another I couldn't keep my last mini, however I've since been able to purchase an older Mini I was really unwell and my husband dealt with it. I purchased an older model but was from a different dealer as Mini Finance treated me badly and I was forced into selling my car and clearing the outstanding balance. When a problem with my newer car occurred and I explained the circumstances as it needed to be a Mini dealer, they didn't even have the courtesy to call me back. Therefore I called and told them to remove my name from their records and when I'm in a position to buy my next car I will NEVER go back to them. Dreadful service. Very disappointing.”

★★★★★

“We just ordered our first ever mini with the wonderful help of James (Jimmy). He was super knowledgeable and friendly, and guided us through every step of the process. He was always super happy to answer any questions we had. We are so excited for our new car, and we couldn’t have asked for a better introduction to the mini family! Thanks so much guys ☺️ Bethan”

★★★★★

“I took my MINI Countryman to MINI Douglas Park for a broken coil spring. The spring had broken while the car was parked, with no potholes or extreme circumstances. The garage did not go through the MINI Approved Warranty/insurance. When I contacted MINI with the receipt, they refused to cover the cost and sent me back to the garage. Shaun at Douglas Park was dismissive and uncooperative, repeatedly insisting that the warranty would classify this as “wear and tear” and refusing to process the claim. Shaun should not have pre‑assumed that the warranty would refuse to cover the cost. Communication was poor throughout. Sytner had informed me that the cost would have been covered if the garage had followed the correct process, but because it wasn’t done properly, I ended up paying out of goodwill and trying to sort it out myself. This left me trapped in a vicious circle, as Sytner then said the garage should have handled the process correctly. The experience has been frustrating, inconsistent, and poorly managed, and I have lost trust in both MINI Douglas Park and the MINI Approved Warranty. I will not renew the warranty because of that. I have to add that all other staff in the Douglas park MINI garage were super friendly and helpful.”