Motorrad Central Edinburgh

★★★★★

“I want to express my appreciation for the fantastic experience I had at the BMW Motorrad Central Edinburgh dealership. From the moment I arrived, Neil was incredibly welcoming and attentive. He took the time to understand my needs and preferences, which made the process much smoother. I enjoyed discussing the available models and exploring potential deals, then had a shot on one of demo bikes. Neil's knowledge of the dealer’s stock helped me decide and order was placed the same day on very good basis. 2 weeks later I'm collecting my brand new Triple Black BMW F900R. Cannot be happier with Neil assistance through the whole process and the bike itself. Thank you once again for the excellent service!”

★★★★★

“Old school Family feel!!! I'm 46 and got to a point in my life where I felt I needed to enjoy a midlife crisis and get my motorbike licence. After speaking to some friends they told me about BMW's superb 0% interest offer on a brand new F900 R.  So after doing some searching to find a garage for me, I came across Motorrad in Dalkeith.  I drove through and was helped by Neil (Sales).  He was brilliant and just a real enthusiast, but appreciated that I was a complete novice with no experience or idea what I wanted or needed.  He took hours to chat with me about biking, the bike itself, got a model in the showroom for me to sit on and get a feel for.  I left that day and wasn't sure if I wanted to commit. After a few weeks the urge kicked up again and I got in touch with the garage.  Unfortunately Neil was off on holiday and wouldn't be back before the BMW offer expired.  That's when Grant (Boss man) took over and helped me out so much with everything.  To the point we even found a better spec bike for me waiting to be built so I was over the moon.  His communication from that moment on was outstanding and honestly, he'd reply anytime of day, any day. Neil came back from his holidays and took over from that point on.  I want to say that it didn't stop Grant keeping in touch to ensure all was as it should be. Unfortunately after all the outstanding service and help I received from Grant and Neil, I bottled it and with 2 young kids decided maybe now was not the time to take up biking.  So I felt absolutely terrible and had to cancel my order. Now this is where I think some would take the hump and basically not bother anymore, but not Neil or Grant.  When I explained my reasoning they both completely understood and said that when I was ready to come back.  Also, the garage does a coffee / meet thing once a month and Grant had said I should pop through and join in regardless of having a bike or not. I want to start off with saying this review is based on my experience and nothing else.  I note there are some here that maybe have not enjoyed a similar journey but from what I could see, Grant is the type who would take these comments onboard and ensure it wouldn't happen again. All I can say is give them a chance.  It's a small old-fashioned Main St garage of a small town.  Like those in the good old days.  You will be made to feel priority and treated in a manner that you'd expect. Thanks again for everything, Gents”

★★★★★

“Where do I start, I always thought owning a BMW bike is premium bike and goes with premium service. However this is far from the truth, the only thing premium is their prices. My 1st Service with this dealership or rather stealership was my big one, cost over £500. After service was complete I was informed 1 of my spokes where a little loose, BUT dont worry though because instead of them sorthing it out as part of the service qouted me over1k from them to be replaced. I declined and had another garage looked at it just as peace of mind. Found nothing wrong and passed MOT 3 days after that 2nd opinion. 2nd service was done on 12/12/25 and had 11138miles on, Jan 2026 came and warning amber light came on. I took it to dealership with 11183 miles on. They informed me the exhaust flap was stuck, BUT don't worry the hereos working at the dealership said the have to replace the headers as valve was part of it for the low cost of £1670 instead of charging 1/2 hours labour. Again declined went for a 2nd opinion. Was told the exhaust flap is easily accessable and can be fixed without replacing headers. I'm scared to take my bike back for a service just incase they can't remove oil filter and decide to replace the engine because of it instead of trying to do it. So I bought copper grease of amazon for £8.99 and watched a youtube video on it. Problem solved and working perfectly. They also said my brakes was fully seized from when i booked it in on 11138 miles to 11183 miles. This is when nothing got picked up on the service BUT don't worry they will fix it for £170. Going to put a complaint in about that issue. Last issue I had was when They put a software update down as a Amber fault on health check BUT don't worry they can update it for £60. When I asked why it was amber they assured me nothing is wrong with current software, so why not just put it down as green or not even mention it. In conclusion, I would STRONGLY advise anyone to AVOID this dealership. I do believe there is honest dealerships but this is not one of them. Do your research and put elbow grease in. Charging £1670 headers instead of fixing the problem is just pure greedy and lazy.”