Gilson Gray LLP

★★★★★

“We instructed this firm for the sale and purchase of our home and it was, without exaggeration, one of the most frustrating professional experiences we have ever had. Communication was consistently poor throughout. Emails went unanswered for days or weeks, urgent call-back requests were ignored, and we were repeatedly left chasing for even the most basic updates. There was a complete lack of urgency at key points in the transaction, which very nearly caused our chain to collapse. At no stage did we feel our matter was being handled proactively or competently. After completion, the situation deteriorated further. We were overcharged £480.20 — something the firm acknowledged in writing and confirmed would be refunded in December. Three months later, we are still waiting. Repeated requests for repayment have been ignored. Even more concerning, after agreeing that we were owed money, the firm produced a bill dated 17th December which had never previously been issued to us — despite the fact we had already paid our final balance in full on 16th December. This invoice only appeared after we challenged the overpayment. The timing and circumstances of this “new” bill raise serious questions about transparency and billing practices. To compound matters, they also made an error on our Stamp Duty submission by misspelling a name. We were contacted two months after completion to urgently rectify their mistake, and we are still awaiting confirmation that this has been properly corrected. Buying and selling a property is one of the biggest financial transactions most people will ever undertake. We expected professionalism, accuracy and clear communication. Instead, we experienced delay, poor service, financial discrepancies and ongoing uncertainty. Based on our experience, we would not recommend this firm.”

★★★★★

“Dealing with Abbie who was overseeing the sale/negotiations for my property was a total pleasure. She’s friendly, extremely knowledgeable, thorough, always quick to respond and always very helpful and concise with her responses. Correspondence with her has been just superb, couldn’t have asked for anything more! She’s a true asset to Gilson Gray and I will be definitely using Gilson Gray’s services again in future! Thanks again!”

★★★★★

“Outstanding service from Gilson Gray from start to finish. Professional, proactive, and genuinely supportive throughout the entire process. Communication was clear and efficient, and everything was handled with great attention to detail. Highly recommend to anyone looking for a reliable and trustworthy estate agent.”