Farmer Autocare - Edinburgh - Piershill

★★★★★

“Great service! They replaced my flat tyre with a new one in just 10–15 minutes. The staff were friendly and efficient, and everything went smoothly. Really appreciated the quick help — would definitely recommend!”

★★★★★

“I would like to express my dissatisfaction regarding a very unpleasant experience I had recently. While I was out making deliveries for my company, one of the tyres on the company car got punctured. The incident happened near a garage where I had previously been with my boss to have four tyres changed. When I arrived, I was told to wait, which I did patiently for quite a while —something I had no issue with. However, after being told that it would soon be my turn, I continued waiting. A young woman, the only female employee working there, eventually approached me and simply told me the prices of different tyres. I explained clearly that I did not wish to purchase a new tyre; I only needed the flat one replaced with the spare so that I could continue my delivery route. I also mentioned that my boss would come the following day to buy the new tyre. At that point, she turned her back on me at the counter and said, “Another foreign crisis —another crazy foreigner!” Surprised, I asked, “Sorry, what did you say?” She immediately replied, “Nothing, nothing.” I called my boss straight away and tried to remain calm, but I found her behaviour extremely rude and disrespectful. About ten minutes later, I noticed her speaking in exactly the same contemptuous manner to another man who was in the very same situation as I was. He was also a foreigner, as I could tell from his English accent. It seems rather evident that this young woman is not particularly happy with people who come here to work and contribute. I would prefer not to use the word that best describes her attitude, but I found her conduct completely unacceptable and unprofessional.”

★★★★★

“Called ahead to see if I could arrange an appointment. Was told they didn't do appointments and to just turn up. So, after work and a diversion through some heavy city traffic, I turned up. Only to be told we're busy and that I won't be seen. So, better part of an hour of my life I won't get back...”