Newtongrange Dental Practice

★★★★★

“I am writing this review to express my extreme disappointment with the dental treatment I received here. The experience was far below what I would consider a professional standard. The primary issue was the quality of the work itself. I had several fillings done, and they were completed so haphazardly that I am now experiencing persistent sensitivity. The fillings also have rough, jagged edges that are irritating my gums and tongue. It's clear that the attention to detail was severely lacking. Furthermore, the entire process felt rushed. The dentist barely took the time to explain the procedure or my options, and I felt like I was just another number in a long line of patients. When I tried to ask questions, I was met with impatience. The office staff was also unhelpful when I tried to follow up on my post-procedure pain. For anyone seeking competent and thorough dental care, I cannot recommend this practice. The poor quality of the work and the dismissive attitude of the staff make this a dental office to be avoided. I am now in the process of seeking a new dentist to fix the problems created here.”

★★★★★

“I write this view having since left this practice after 22 years as a customer. The practice unfortunately has failed to move with the times. The disgraceful customer service through to 'dental' staff. All I can say is jump ship now if you wish to save your dental and gum health. I have found a new practice that offer the latest technology, techniques and knowledge to assist and advise regarding my continued dental health. In all, I thank Newtongrange dental practice for their substandard care and their unwillingness to provide even a basic level of customer service. Communication skills of a drowning fish. Dental skills of a ravage butcher. My new practice have just provided the best hygienist appointment I have ever had, with new equipment and technology. Change is sometimes for the best!!”

★★★★★

“Absolutely unacceptable how patients are treated here. My partner went in for treatment and they worked on the wrong tooth. She was also left waiting for over an hour past her appointment time. When she reasonably asked why the delay was so long, instead of receiving an explanation, she was struck off as a patient. I called to speak with the manager, but she was dismissive and offered no real help. This is unprofessional and extremely poor service. I would never recommend this practice to anyone, and I will be taking this matter further with the appropriate authorities.”