Loaf

★★★★★

“The staff in the shop are great, always ready to help you. But the quality of the sofa that you get is NOT the same as what you see in the shop. We spent £7000 on a sofa and the cushions are extremely uneven. We asked for them to come out and inspect as it was still in the warranty period, to which they claimed there was nothing wrong with the sofa. The man who came out said this is common practice that you don’t get what you saw in the shop. Very disappointed with the end result and were stuck with a sofa, that we would never have bought had it looked like this in the store. Save your money and buy elsewhere.”

★★★★★

“Such a painful experience. Great when it comes to buying something but then it doesn’t arrive and they don’t refund you. They lie, done answer emails or phones and still Owe me money - I never even got the sofa after spending £6k. Hayley in customer service is particularly unhelpful and rude.”

★★★★★

“Utterly inept and unbelievably bad service. We ordered two sofas and a bed in March 2023 from the Edinburgh store. These were delivered in May after a delay. When they arrived the bed frame was split and damaged in a number of locations and one the sofas had a tear in it. Clearly there is not a competant quality assurance system in place. Two months later after a number of phone calls a new bed was delivered along with a new sofa, which was the wrong type. We're now into the end of September and another new sofa has arrived today with the wrong legs. Needless to say there has been a lot of phone calls and incompetence from 'customer service in the extreme. Loaf just don't seem to care about getting it right 1st or 2nd or even 3rd time. They also seem to have no desire to compensate us for their inability to fulfil our order, however, were more than happy to demand a lot of money, then deliver damaged and incorrect goods. Frankly, it could not get much worse. We would strongly recommend not buying from Loaf and feel exceptionally disappointed with their inability to resolve their disgraceful lack of service and care.”