Futon Company - Edinburgh

★★★★★

“Bought three items from the Suratto collection (low drawers, bookcase and chest of drawers). At least a third of wood panels are chipped and/ or with visible glue marks. Instructions are confusing, screw holes are misaligned and there’s no way of fixing it cause the food is too fragile to drill through it. Some parts were damaged or missing and I’m currently waiting for the replacement. The company used to produce good quality furniture but, unfortunately its customers, it’s no longer the case.”

★★★★★

“The female manager in the store, hands down, provided me the worst customer service in my entire life. She was rude, grumpy, patronising, seemingly angry at me for using two coupons, even questioned me: “where did you get your second coupon?” as if I committed some crime. Also as the manager, she didn’t know how to operate the computer system, even didn’t know how to do a simple refund, needed to call someone for help every time she tried to do something on the computer and then blamed me for wasting her time. I will never step my foot in that store ever again. The furniture and their products are lovely though. If I ever buy anything else, I will go to their website.”

★★★★★

“Just bought the most fantastic package of the Platform double futon base in elm with deep-sleep mattress and two fitted tatami mats from the wonderful Edinburgh store on Lothian Road. I am absolutely delighted with the bed and had about the best sleep in years yesterday after it arrived! Lisa at the store was SO helpful and knowledgeable, and I also bought two matching Platform elm bedside tables on special offer! I can't recommend this store and its products highly enough! Nicholas”